Currently, we do not allow order modifications or cancellations. If you no longer want, or need to modify the item(s) you purchased, you will need to process a return. You can start your return here and will need your order number and the email address used during checkout. Our full return policy is detailed here.

We can’t wait for your order to arrive!  Typically, orders are processed within 1-3 business days. Once your order ships, you will receive a confirmation email. The email will contain tracking information which can be used to look up your order's estimated delivery date.

Once your order ships, you will receive a FedEx tracking number in your shipping confirmation email. Tracking updates are provided by FedEx and may take 24 hours to appear.

All orders are shipped via FedEx Standard Shipping.

We offer free shipping for any order that is $100 or more before tax and after discounts! All other orders will have a $10.95 shipping fee.

We currently ship to U.S. addresses only. 

If your tracking information shows your package was delivered but you haven’t received it, we recommend taking a few quick steps first. Please check around your delivery location, including porches, mailrooms, garages, or other secure areas. If you’re still unable to locate your order, please contact our customer support team within 7 days of the delivery date shown in tracking. We’ll work with the carrier to review the delivery details and help determine next steps.

We apologize if you received incorrect or damaged items! We want to make it right. Please contact us to get the process started. 

Our return policy can be found here.

We will happily accept returns within 60 days of delivery. Returned items must adhere to our return policy.

Grab your order number and email address used for your purchase and head to our online return form here. We will happily except qualifying returns within 60 days of delivery.

Please be aware of our return policy here.

Returns will have a flat return fee of $10.95 which will be deducted from your refund. This fee is charged to account for shipping. We will provide a return shipping label to you during the return process.

Certain states also have a state-imposed fee to retail orders and returns. These fees are set by state or local regulations and are not retained by Epic Shop. States currently impacted are listed below:

• Colorado: An additional state-imposed Retail Delivery Fee of $0.28 will be charged on all returns from addresses in Colorado. This state-specific Retail Delivery Fees will also be deducted from your refund.

If your item arrived damaged or you received an incorrect item, the return fee will be waived.

Your order number can be found inside your Epic Shop account or in the various order and shipping confirmation emails you receive. 

No. All returns must be unworn, unwashed, and in original condition with original tags attached. You can see full details in our return policy.

Online Epic Shop purchases cannot be returned in stores at any Vail Resorts retail or rental locations. We only offer online returns, which can be started here.  

If you would like to make an exchange, please return your original purchase and place a new order. 

Your approved refund will be processed to the original form of payment after the returned item is received and accepted. You may need to allow additional time for your financial institution to post the refund. 

We’re happy to help you! Please use our contact us form to get in touch. We will reach out after the form is received. 

We have plans to expand to additional resorts in the future! If there is a resort you hope to see offered on Epic Shop, let us know by dropping a note using our contact us form. 

We do not offer Epic Shop gift cards.  

There is not an Epic Mountain Rewards benefit for the Epic Shop.